Open Positions at TelosTouch
Client Success Manager
Description
Why TelosTouch
TelosTouch, the AI-Powered GrowthTech solution trusted by leading global Financial Institutions, converts one-way static communications (like emails) into interactive engaging experiences to personalize services at scale, execute on opportunities, and increase visibility.
Our purpose is to drive more growth for professionals and deliver more value to their clients.
On this journey, we have brought together a like-minded and diverse team to propel our mission, built on our shared values:
- Unity (through good and challenging times)
- Passion (through unique contributions and meaningful collaboration)
- Excellence (through driven experimentation and focused learning)
If the above resonates with you and you are looking to be part of a trailblazing team we would love to talk to you.
Join us to help our clients enhance how they deliver financial services, and grow their business faster.
About the Role
As our Client Success Manager, you are an experienced relationship builder and client advocate driving the adoption and engagement of our product to clients. This mission-critical role will be responsible for the rollout strategy, onboarding training (onsite and online), project management and reporting on client metrics.
What You’ll Do:
- Act as a trusted client advisor providing ongoing consultation to help drive user behavior and product adoption .
- Directly impact KPIs on client adoption, expansion, retention, and client success while mitigating client churn risk, and raising Return on Investment (ROI).
- Maintain healthy client engagement levels by reviewing utilization levels and providing solutions to further drive client success.
- Interpret and analyze client insights to drive product features sharing feedback to the Product team for continuous improvement .
- Consistently exceed sales targets, identifying and converting revenue opportunities.
- Share data and insights that are impactful to clients' operational and value reviews.
- Promote our brand by increasing referrals, revenue and advocacy opportunities.
- Onboard new joiners, coach and mentor team members to execute with excellence.
Who You Are:
- At least 5 years of experience as a Client Success Manager ideally dealing with B2B SaaS companies (FinTech experience an asset) driving retention, growth and advocacy.
- Experience managing client accounts with high revenue impact .
- Strong knowledge of business processes (Sales, Marketing, Product and Support).
- Handle multiple projects adjusting to shifting priorities with tight deadlines.
- Excellent communication skills to lead business reviews with stakeholders ranging from individual contributors to leadership teams.
- Highly organized with excellent analytical, troubleshooting and problem-solving skills.
- Proven track record in a fast-paced dynamic startup environment.
- Strong Office suite capabilities.
Why Work With Us:
- Like-minded people working on worthy goals
- Inclusive and respectful workplace
- Competitive compensation package
- Employee benefits program, including health and dental insurance
You can view our website here: www.telostouch.com
Please note: This role is currently performed remotely and could transition to a hybrid model at management discretion.
TelosTouch is an equal-opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Aboriginal/Native American status, or any other legally protected factors. Disability-related accommodations are available upon request during the application process, in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.